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Postage and Packaging
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Great News ! Our Shipping Prices have been simplified and are now even better value for low price purchases.
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 Our postage & packaging fees to mainland UK & Northern Ireland:
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| If your order value is £50 or more: |
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| Economy Shipping (1-5 days): |
FREE |
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| Orders under £50 - 1st Class (1-3 days) |
£2.50 |
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| Next Business Day: |
£6.99 |
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 Our postage and packaging fees to the Republic of Ireland:
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| All orders over £70: |
FREE |
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| All orders under or equalling £70: |
£5.95 |
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Postage and packaging fees to other international destinations:
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| Austria, Belgium, Denmark, France, Finland, Germany, Greece, Iceland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain,
Sweden, Switzerland, Vatican City: |
£9.95 for the first item, plus £1 per addl. item |
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| All other countries: |
£14.95 for the first item plus £2 per addl. item |
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Please note: Deliveries to the Channel Islands are £9.95. Next Day Delivery is not available to the Channel Islands.
Next Day Deliveries to the Islands of Scotland incur a surcharge of £15.00. An alternative shipping method via Royal Mail
is FREE of charge.
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Availability
We aim to dispatch your order on the day of receipt if received before 2.30pm or the next working day for orders received after 2.30pm or on a weekend or public holiday.
In the unlikely event of an item being out of stock we will send the remainder of your order and refund the out of stock item if it is unlikely to be back in stock in a reasonable amount of
time. Alternatively we may at our discretion hold the order until complete if the delay is likely to be no more than a few days, we will inform you of this via email if necessary and advise
on the estimated time delay.
We may send your order in more than one package. if your order qualifies for a free gift please remember to add it to your shopping cart otherwise it will not be sent. Please note once placed
order's can not be altered or added too.
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Carrier
Delivery is normally via Royal Mail to the UK or Parcelforce to the Republic of Ireland and international. The majority of orders arrive within 1-5 days for Economy Shipping, 1-3 days for
1st Class Shipping and next Business Day (excluding Monday) for Next Day Delivery. Deliveries to the Republic of Ireland will usually be made within 2 working days.
All deliveries require signature. If you are not likely to be at home to sign for your delivery please choose to have your order delivered to your work or an alternative address at the time
of ordering. In the unlikely event of an order been lost by the courier we endeavour to replace the order within 21 days.
International delivery times with Parcel Force depend on the destination. Delivery to European destinations will usually be made within 2-4 working days, and 5-10 working days to other
destinations.
If the carrier has recorded a failed delivery and the goods are returned to us as you failed to pick up the goods within the time limits set by the carrier, we will treat this as a cancelled
order and we will make a charge not exceeding £5 for domestic shipments and £20 for international shipments to cover our costs we have incurred in sending your parcel and paying for
the return. We regret that we cannot be held responsible if the carrier has failed to notify you of an attempted delivery. Please contact the carrier directly. We will inform you of the
refund amount via email. If you still require the goods please reorder.
Next day delivery is guaranteed by the courier when selected and not by Zest Beauty Care.
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Returns
If you change your mind…
We want you to be totally satisfied with your order. Exceeding your statutory rights, we’re offering a 7 day return policy, starting from the day on which you receive your order. To
cancel, you must first notify us e-mail (customerservices@zestbeautycare.com) within those 7 working days. You will then be advised on how to return your products. Upon safe receipt and provided that the products are returned unused and in good condition, you will be entitled to a refund from us, which
will be paid as soon as possible, but in any event within 30 days. You do not have to give any reason for the cancellation of your order. However, a brief explanation will help us to improve
our service. We cannot accept returned merchandise which has been used or where the product seal is broken or has been removed. If you cancel your order, you must return the goods to us at
your own expense.
All refunds for returned orders are subject to a deduction of the original true cost of postage to us. If you return an order or part order that qualified for free shipping then a cost of
£4.95 will be deducted from any refund issued. In the case of the customer having already paid shipping at £1.99 then a deduction of £2.95 will be made as this reflects the
difference between the subsidised price paid and the true cost to us. These deductions do not apply where we have sent an incorrect item or if an order arrives damaged, in which case no
deduction is made.
You must ensure that the goods are packaged adequately to protect against damage and include the original packing slip or a copy thereof. Please use Recorded Delivery, so you can be sure that
we’ve received the items . If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we may charge you for the
reduction in value. This cancellation policy does not affect your legal rights - for example, if goods are faulty or misdescribed.
If something is out of order…
If you are returning an item that is either damaged or faulty and we have agreed to its return we will also refund the product value and your return postage up to the value of the cheapest
method of recorded delivery available.
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