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Quick Links:
 About ZestBeautyCare.com,  FAQ,  Shipping & Returns,  Terms & Conditions,  Cookie Info (Byte Size).
About ZestBeautyCare.com
Welcome to ZestBeautyCare.com.
Home to the Beauty Experts...
At Zest Beauty Care we
pride ourselves on being one of the UK's leading suppliers of quality
Skincare, Hair, Nail and other beauty products. With over 10 years experience in all aspects of Beauty Therapy, Tanning, and
Online Sales together with award winning staff means you are assured of a professional and reliable service with an
strong emphasis on customer service.
Our in house expert
beauty therapists in Hair Care, Skin Care and Nail Care
have also made Zest Beauty one of the Premier Beauty Salons
within Nottingham.
We work with the worlds leading hair and beauty brands including... Decleor, Australian Bodycare Tea Tree Oil, St Tropez, Crystal Clear, plus
many other renowned salon brands. We also have fantastic offers
available that are exclusive to our online store.
You are guaranteed a
professional service, quality 100% Genuine UK products, expert advice and treatment whether having an in-salon service, or buying our extensive range of hair
and beauty products online.
We hope you enjoy your
experience shopping with us at Zest Beauty Care.
Frequently Asked
Questions
Q: I have a general query or problem. What action should I
take?
Send an email with your query or problem
to: customerservices@zestbeautycare.com We will endeavour to respond Monday to Friday within 2 hours.
Q: How long will it take for my order to
arrive?
Monday to Friday: First Class: 1-3 days.
Second Class: 1-5 days. Next Day Courier: next working day by approximately 3pm. EU & USA orders: 1-12 working days. Please click: Delivery Information for further details.
Q: Where is my
order?
Orders within the UK:
Our policy is to despatch all orders as we receive them. We find that approximately 99% of orders are delivered within a few working
days. However, on the rare occasion that your order is missing or delayed please observe the following: 1: You may wish to check with your local
Royal Mail sorting office before contacting us, as calling cards are not always left when a delivery is attempted. To locate your local delivery office please go to:
www.royalmail.com or call them directly on 08457 740740. 2: If your order is not there then unfortunately a period of 8 working days must elapse from the date of despatch before we
can take any further action. This is because approximately 1% of orders can get delayed in the Royal Mail system.
EU & US Orders:
We aim to deliver EU & USA orders within approximately 1-12 working days, so please allow at least 12 working days before contacting us.
Q: I would like to return a complete order or single item, what should I
do?
Please click: Returns. This will take you to the Returns page where full instructions are given. The returns page will also give you information about returning electrical
items.
Q: I have not received my
refund?
We will endeavour to
action requested refunds within the same day Monday to Friday. Remember, it can take approximately 5 working days for the funds to be credited to your credit/debit card account.
Q: I have received my order but, an item is
missing/incorrect?
Approx 98% of all orders are
fulfilled immediately. However, any items on your order that are out of stock will be sent by Royal Mail under seperate cover as soon as they are back in stock, normally 3-5 working days.
We will normally send you a small gift if an item on your order is out of stock as a gesture of good will. If we have sent you an incorrect item please accept our apologies and
email: customerservices@zestbeautycare.com enclosing the order number and explaining the problem. We will endeavour to respond to the email within 4 hours on working
days.
Q: I have a Promotional Discount code and have forgotten to use
it?
Not a problem. Email:
customerservices@zestbeautycare.com giving your order number, eg 014587 and an explanation. If the code you have forgotten to use is valid we will credit this discount back to
your credit/debit card account.
Q: I have a product enquiry?
Email: customerservices@zestbeautycare.com with your enquiry. We will endeavour to respond to your
enquiry within 4 hours on working days. Please include a contact number if you require a callback.
Q: I have recieved a Cookie Error?
OK lets try and sort out the issue. Please click: Cookies: This will porvide info on cookies and
try to help sort any issues you may experience.
Shipping & Returns
Please click: Shipping & Returns. This will take you to the Shipping & Returns page where full details and instructions are given.
Terms & Conditions
Please click: Terms & Conditions. This will take you to the Terms & Conditions page where full details are given.
Cookie
Info
We do use cookies (defined below) for collecting user information from the site and we will
not collect any information about you except that required for system administration of the Web server and otherwise as described in our Terms & Conditions. You can set your browser to
refuse them. The procedure varies depending upon your browser and your settings but detailed information is at this site: www.allaboutcookies.org
Cookie - Message given to a web browser by a web server. The message is then stored by the browser in a text file called cookie.txt. Each time the browser requests a page from the server,
this message is sent back. A cookie’s main objective is to identify users and personalise their visit by customising web pages for them, for example by welcoming them by name next
time they visit the same site. A site using cookies will usually invite you to provide personal information such as your name, e-mail address and interests.
Cookie Issues
You maybe presented with the following message whilst using our website or attempting to login as a
member.
"This shopping application requires permission to use cookies on your machine, but this has been denied.
This can be for several different reasons, but they are all under your control:
- you may have disallowed cookies altogether in your browser
- you may have the privacy policy in your browser or internet security software/firewall set to a level that stops cookies from being used by this shopping site
Cookies in this shopping application are used to keep track of your cart contents, remember names and addresses when you ask for them to be remembered and, when relevant, keep you logged
on.
Cookies are not used in any way that abuses your privacy or security.
Please change your settings to allow cookies either in your browser or firewall. If you choose not to, I'm afraid that we cannot complete your request."
OK, as the message says, you will need to accept cookies in order to fullfil your purchase online. As mentioned above www.allaboutcookies.org can also provide detailed information on accepting them.
If you allow cookies but have issues with logging into our site or the cookie has become corrupt then please delete the cookie and refresh your web browser. This will re add a new
working cookie.
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